Amman, December 21 (Petra) – The World Bank's 2025 report showed that Jordan has made significant progress in the Government Technology Maturity Index, ranking in the highest global category (A) for digital government maturity.
Jordan achieved a score of 91.4%, placing 21st worldwide and fourth in the Arab world, after Saudi Arabia, Bahrain and the United Arab Emirates.
According to the report, the achievement reflects Jordan's continued advancement in public sector digitisation and efforts to enhance the efficiency and quality of government services.
The Kingdom recorded balanced performance across the four main pillars of the index: core government systems and shared digital infrastructure, digital delivery of public services, digital citizen engagement and digital government enablers.
The report noted that Jordan improved its performance compared to 2022, surpassing both global and regional averages.
This progress underscores the adoption of a cumulative and sustainable national approach to developing government technology maturity and enhancing institutional performance across the public sector.
The World Bank indicated that these advancements have contributed to improving the quality of government services, facilitating citizens' access through digital channels, enhancing public spending efficiency and strengthening regulatory and institutional frameworks that support digital transformation.
At the level of detailed indicators, Jordan recorded strong and balanced results across all four areas measured by the index.
Performance reached 89.3% in core government systems and shared digital infrastructure (CGSI), 95.2% in public service delivery via the internet and open data (PSDI), 90.1% in digital citizen engagement (DCEI) and 91.1% in digital government enablers (GTEI).
The index showed notable improvement in Jordan's global rankings across all four pillars compared to 2022. Jordan advanced to 31st place globally in the core government systems index, up from 40th in 2022, while maintaining fourth place in the Arab world.
In public service delivery, Jordan rose from 42nd to 26th globally, while retaining fifth place regionally.
This pillar measures the development of citizen-facing digital portals, the availability of electronic filing (e-filing) services and integrated digital payment systems that enable Jordanians to complete government transactions without the need for in-person visits.
//Petra// AK
